Privacy Policy

Recalde Law Firm, P.A. (“Recalde Law Firm,” “the Firm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through the Recalde client portal and our related online services (collectively, the “Services”), how we use and protect that information, the choices you have, and the rights you may exercise under applicable law.

Recalde Law Firm, P.A. is located at 1111 Brickell Avenue, 10th Floor, Miami, Florida 33131, and may be reached at (305) 792-9100 or rafael@recaldelaw.com.

Please read this Privacy Policy together with our Terms of Use. By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.

This Privacy Policy applies to information we collect through the Services. It does not apply to:

• Information you provide to the Firm outside of the Services, such as during an in-person meeting, by telephone, or after you have signed a written engagement agreement, which is governed by the rules of professional conduct, applicable law, and the terms of that engagement;
• Third-party websites, applications, or services that may link to or from the Services, which are governed by their own privacy policies; or
• Information that is aggregated or de-identified so that it can no longer reasonably be associated with an individual.

Using the Services does not create an attorney-client relationship. An attorney-client relationship with Recalde Law Firm, P.A. is formed only through a signed, written engagement agreement.

We collect the following categories of information.

3.1 Information you provide to us

• Contact and intake information. When you complete a contact form, request a call, take a case evaluation, or otherwise communicate with us, we may collect your name, email address, telephone number, preferred language, and the details you choose to share about your situation, such as your vehicle, your debts, dates, and a description of your matter.
• Scheduling information. When you request a consultation, we collect your preferred date and time and the information needed to confirm and remind you of the appointment.
• Communications. Records of your communications with us, including messages you send through the Services and your interactions with our assistant.
• Account information. When you create a profile, we collect your name, email address, and the case type you select, and we generate a case reference number for you.
• Documents you upload. If you choose to upload documents, such as identification, pay stubs, tax returns, bank statements, repair orders, or other records, we collect those files and the information they contain. You decide what to upload. Please do not upload information you do not want us to receive.

3.2 Information collected automatically

When you use the Services, we and our analytics providers automatically collect certain technical information, including your IP address, browser type and language, device type and operating system, the pages and content you view, the dates and times of your visits, the website or source that referred you, and similar usage data. We collect this information using cookies and similar technologies, described in Section 6.

3.3 Information from third parties

We may receive information about you from advertising and analytics partners, such as how you reached the Services, and from service providers who help us operate the Services.

3.4 Sensitive information

Some information you may choose to share, such as financial details or information about a legal matter, can be sensitive. We collect this information only when you choose to provide it, and we handle it consistent with this Privacy Policy and applicable law.

We use the information we collect to:

• Respond to your inquiries and requests, including evaluating, on a preliminary basis, whether the Firm may be able to assist you;
• Provide, operate, maintain, and improve the Services;
• Schedule, confirm, and remind you of consultations and, where applicable, deadlines;
• Create and manage your account and case file and organize the documents you provide;
• Communicate with you about your matter, our Services, and administrative matters;
• Power the assistant feature, as described in Section 8;
• Monitor and analyze usage and trends to understand how the Services are used and to improve them;
• Detect, prevent, and address technical issues, fraud, abuse, and security incidents;
• Comply with our legal, regulatory, and professional obligations, including the Rules Regulating The Florida Bar; and
• Establish, exercise, or defend legal claims.

We do not use the information you provide through the Services to make decisions that produce legal or similarly significant effects about you without human involvement. The decision whether to accept a matter is always made by a licensed attorney.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose information only as described below.

• Service providers. We share information with vendors who perform services on our behalf, such as website hosting, data storage, email delivery, scheduling, analytics, and the technology that powers the assistant. These providers are permitted to use your information only to provide services to us and are bound by obligations of confidentiality and security.
• Within the Firm. Information is accessible to the attorneys and authorized staff of Recalde Law Firm, P.A. who need it to respond to you and to evaluate or handle your matter.
• Legal and regulatory. We may disclose information when we believe in good faith that disclosure is necessary to comply with a law, regulation, legal process, or governmental request; to enforce our Terms of Use; to protect the rights, property, or safety of the Firm, our clients, or others; or in connection with an investigation of suspected or actual unlawful activity.
• Business transfers. If the Firm is involved in a merger, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to this Privacy Policy.
• With your direction or consent. We may share information for any other purpose disclosed to you at the time you provide it or with your consent.

A list of the principal categories of service providers we use, including our website host, our web analytics provider, our email delivery provider, and the provider of the assistant technology, is available on request at rafael@recaldelaw.com.

We use cookies and similar technologies to operate the Services, remember your preferences, and understand how the Services are used.

• Strictly necessary technologies are required for the Services to function and cannot be switched off in our systems.
• Analytics technologies help us understand how visitors use the Services so we can improve them. We use Google Analytics 4 for this purpose. Google provides an opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

Most browsers let you refuse or delete cookies through their settings. Some features of the Services may not function properly without cookies. We honor Global Privacy Control (GPC) signals where required by law. We do not currently respond to other “Do Not Track” signals because no common standard has been adopted.

We use analytics services, including Google Analytics, to collect and analyze usage information. These services may use cookies and similar technologies and may collect your IP address and usage data. Information collected through Google Analytics is governed by Google’s privacy policy. We may in the future use advertising services to measure the effectiveness of our outreach; if we do, we will update this Privacy Policy and provide any choices required by law.

The Services include an automated assistant that provides general information. When you use the assistant, the messages you send are processed by us and by a third-party artificial intelligence provider in order to generate a response. The assistant is provided for general informational purposes only, does not provide legal advice, and does not create an attorney-client relationship. Please do not enter sensitive personal information, account numbers, or confidential details into the assistant. Conversations may be processed to operate and improve the feature. See our separate AI Disclosure for more detail.

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. These measures include encryption of data in transit using HTTPS, access controls, and vendor diligence. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal, regulatory, and professional obligations, including the file-retention requirements applicable to lawyers in Florida, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• The right to know or access the personal information we hold about you;
• The right to correct inaccurate personal information;
• The right to delete personal information, subject to legal exceptions;
• The right to opt out of the sale or sharing of personal information, which we do not do, and of certain targeted advertising;
• The right to limit the use of sensitive personal information; and
• The right to be free from discrimination for exercising your rights.

California residents. The California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides California residents the rights described above. We do not sell or share personal information as those terms are defined under California law. To exercise your rights, contact us using Section 14. We will verify your request before responding, and you may use an authorized agent.

Florida residents. The Florida Information Protection Act, section 501.171, Florida Statutes, requires covered entities to take reasonable measures to protect and secure personal information and to provide notice in the event of a breach of security affecting your personal information, as described in Section 13.

To exercise any available right, contact us at rafael@recaldelaw.com or (305) 792-9100. We will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

If we determine that a breach of security has compromised your personal information, we will notify you and, where applicable, the Florida Department of Legal Affairs and other authorities, in accordance with the Florida Information Protection Act and other applicable laws.

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise a privacy right, contact us at:

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. If we make material changes, we will provide additional notice as required by law. Your continued use of the Services after an update means you accept the revised Privacy Policy.